Maintains in-depth knowledge of Health iPASS products and services.Communicate operational concerns to clients.Identify and communicate trends across client base.Meets performance expectations by achieving established goals and objectives such as quality and productivity measures.
Documents client service inquires and issues for tracking purposes.Provides service utilizing various database and tracking applications.Assist with issue triage and prioritization.Provide individual instruction and training to users on Health iPASS functionality.Use problem solving skills and work with internal and external resources to analyze data and determine root causes of issues.Resolve complex products and services inquires or fulfills second level service requests, including adjustments selects corrective processing execution method or explains the best solution to resolve all client requests escalates as appropriate.Handles complex inbound and outbound requests, servicing a broader customer service base selects and explains the best solution to solve technical support inquires.This role will require partial work IN OFFICE at our Chicago or Oak Brook IL offices. This role is setup to be Hybrid to one of our local Chicago based locations. The department documents all technical support inquires and issues for tracking purposes in our helpdesk ticketing system. We support our clients using our platform, including dashboards, mobile applications, and reporting tools via e-mail, and inbound phone calls. May also cross-train fellow team members as needed. The representative will collaborate with Client Success, Product Management and their Managers in support of users, while documenting internal support steps.
#HEALTH IPASS CAREERS SOFTWARE#
To start, kindly send us a message through our Facebook Page at IPASS PROCESSING through this link Ĭontact us through the following contact numbers:įor professionals located in Cebu, you can submit inquiries and concerns to any of our Manila and Davao contact numbers.Under the direction of the Director, Client Success, the Technical Support Representative II will specialize in supporting second level incoming requests from Integrated Software Vendors and Clients needing technical assistance with Health iPASS applications. Want to know more about Health Carousel’s programs? You may contact them through this link. It provides assistance for the exam application for medical professionals who wish to apply for international licensure examination in the USA and the Middle East. IPASS Processing does not hire nor deploy any medical professionals abroad. IPASS Processing is not a recruitment agency. While COVID-19 ironically showed the important role that our nurses play in the healthcare field, we will continue to provide a hassle-free examination application to nurses who have a dream of working in the United States. In addition to providing opportunities for individual nurses who aspire to advance careers in the USA, this partnership continuously contributes to the looming nursing shortages in the United States. Health Carousel then processes for the nurse’s employment opportunities to the United States. This program has since paved the way to clients’ #RoadtoAmericanDream.įor our NCLEX candidates, IPASS Processing starts from the NCLEX application until the nurse successfully obtains an initial state license. In order to qualify for its sponsorship, the NCLEX Candidates will need to take and pass the Health Carousel’s pre-test before they can be endorsed to the processing agency. Health Carousel shall provide the funding necessary for the NCLEX application process. Under the ASPIRE PROGRAM, the NCLEX Sponsorship Program is open for nurses who have graduated from a Philippine Nursing School in the past four years, whose board rating is of at least 76% and have signed the Aspire Program Agreement. IPASS Processing and Health Carousel’s camaraderie started way back in August 2017. Over the years, Passport USA which is one of its programs has grown into a leading healthcare staffing agency of internationally-trained registered nurses and the likes of US health organizations.
With over 16 years of experience, Health Carousel saw that the healthcare industry is understaffed, hence the foundation of its very own company. remains to be one of the highly trusted recruitment agencies in the Philippines.
With a commitment to providing Filipino healthcare professionals with gainful US employment and world-class training, Health Carousel Philippines Inc. in processing for nurses’ NCLEX licensure application, under the ASPIRE Program. IPASS Processing is in partnership with Health Carousel, Inc. Visascreen Application (Nurses & MedTech).Middle East Licensure Exam Applications.NCLEX-RN & NCLEX-PN USA Exam Application.